FAQs

  1. 1
    How long have AAMRO been in the business of Logistics especially Mission Critical Logistics?

    AAMRO has been in the industry for more than 10 years of experience in the field of Logistics and Mission Critical Spare parts storage and distribution.

  2. 2
    Does the share holder/owner of AAMRO have adequate experience in the field of Logistics or are they mere investors who have delegated the functions of running the business to professional Managers?

    The CEO of Aamro  has been in the business of Logistics for the past 36 years and we offer his expertise and experience to the benefit of our customers. The second generation of the family has already joined the business thus ensuring the continuity of our excellent service which we are renown  for.

  3. 3
    Why should we chose AAMRO when there are bigger multinational Service providers around the Globe?

    Though we are smaller company, no company can match our service levels or the cost advantages that we offer. Being a family owned business, the customer has the advantage of having direct contacts with the decision makers of company. So any issues that our customers may have is addressed instantly. Keeping modesty aside, none of our customers had any issues or escalations so far since the service levels that are offered  are customer centric and proactive so there is no room for failures. Each and every customer gets a dedicated customer relationship Manager who is available 24/7 365 days of the year. Your telephone calls to our manages or even our CEO will never go to any voice mail, rather it will be answered instantly. If send us an email you will never get an email response saying that the person is in a meeting or on a vacation.  On the contrary the email will be answered within 30 minutes of receiving it. We are a lean and mean company that means the overheads are less so the cost advantage is passed on directly to our customers.

  4. 4
    We are a small company having only limited Logistics requirement. Will AAMRO be interested in our business?

    Of course, we will be interested, you will get the same red carpet service that we offer to all our customers. We don’t differentiate between big or small customers. In our organisation we extend preferential treatment to all our customers. You will also be provided a dedicated Customer Relationship Manager who will personally take care of your requirements. We firmly believe that a small customer today will definitely  be a big customer tomorrow.

  5. 5
    You say that Aamro is specialised in Mission Critical spare Parts Logistics. What is this concept and how will this service help my company?

    A critical part is any part that has a specific impact on a company’s ability to continue production or operation, and as the word denotes “Critical”, the part is essential to function and if it is not available on time the company whose production has stopped just because of a small part may stand to lose hundreds or thousand dollars every hour, of that company may also lose their customer if they have a service contract to replace parts within a specified period. Here is where we as a specialist in this business come to the picture. The required parts are stored by these companies in our warehouse anywhere around the globe and we delver it within 1 hours, 2 hours or 4 hours of getting the order for delivery. Our staff is standby 24/7 365 days to delver the parts. If you require this service , please let us know we will tailor make a service that is suited to your requirements.

  6. 6
    What do you mean by Forward Stocking location or Strategic Stock Location?

    A forward stocking location is usually a warehouse in a decentralised distribution that is located very close to the point of use for the material in order to allow for just-in-time delivery based on the customers requirement.

  7. 7
    How long does AAMRO take to set up a Forward Stocking Location?

    Well, depending on the Geographical location it will take two weeks to four weeks. In case you need to open a Forward Stocking Location on a war footing, we can raise to the occasion and we can even set up within 3 working days.

  8. 8
    Does your company also offer Importer of Record Service and how will it take to set up the service?

    Here again it may take up to two to 04 weeks. In exceptional cases we can offer this service within 03 working days provided all the paper works are in order.

  9. 9
    Do I have visibility of my shipments when handed over to AAMRO?

    Yes, you will have access to our state of the art Warehouse Management System, where you will have access to the real time inventory and tracking of your shipment. The information is updated every 05 minutes by our back office/help desk who work round the clock 24/7 365 days.

  10. 10
    To save costs, my company would like to outsource various business processes. What are the advantages if we are to shift these processes to Aamro?

    We are experts in this field as we are the providers of outsourced service to various multinational customer. Please refer our service under help desk for more details of our service.

  11. 11
    Is Aamro an ISO certified company?

    Yes, we are an ISO 9001:2008 accredited company. AS-ANZ is the government-appointed accreditation body for Australia and New Zealand responsible for providing accreditation of conformity assessment bodies (CABs) in the fields of certification and inspection. Accreditation by JAS-ANZ demonstrates the competence and independence of these CABs.

  12. 12
    Do you have a Dun & Bradstreet Number??

    Yes, of course. Our number is 534431981.

  13. 13
    Are your delivery vehicles fitted with GPS system?

    Yes, all our delivery vehicles are fitted with the most modern state of the art GPS systems and we have also Geo Fencing in place so that our control desk has complete control of all our delivery vehicles. Which means better delivery performances.